Reaching for the stars means prospects are bright
West North West homes Leeds has been assessed as ‘good’ by the Audit Commission and awarded a two star rating – up from its previous one star rating. The ALMO has ‘promising prospects for improvement’, according to the Commission’s independent report.
On a scale from zero to three stars, the Audit Commission inspection team gave the service a ‘good’ two star rating because tenants are involved in decision making and services meet the needs of most customers – especially those of vulnerable tenants.
There was also praise for the significant improvements being made to thousands of council homes to bring them up to modern standards, as part of the massive Decent Homes scheme.
Cathy Clelland, chair of the West North West homes Leeds board, said:
“We have done a lot in the last eighteen months to improve from a one star rating to two stars. So we’re delighted that our hard work has been recognised. Our focus is and always has been on our tenants – even with the huge effort to bring all our homes up to modern standards.”
Strengths identified by the report included:
- clear information for customers and comprehensive service standards
- services are delivered to meet individual needs, particularly for vulnerable tenants
- successful delivery of housing management and property maintenance services to most customers
- customers are involved in driving service improvement in all areas, and
- the services provide value for money and significant savings have been made.
Copies of the report are available from the link to the right of this page or from the Audit Commission website at www.audit-commission.gov.uk