West North West Homes Leeds is a not-for-profit company responsible for managing and improving approximately 21,500 properties on behalf of Leeds City Council.
Our services are delivered through public offices located in Armley, Bramley, Wortley, Pudsey, Little London, Kirkstall and Otley.
This guide is to help customers understand which services West North West Homes Leeds (WNWHL) is responsible for and which services are the responsibility of Leeds City Council, through one of its many Departments.
Please note that the Council telephone numbers listed below are new numbers. The full range of Council services can be found on their website http:/www.leeds.gov.uk/A_to_Z_of_Council_Services.
|
West North West Homes Leeds (and Contractors) |
Leeds City Council |
|
Call us for free on 0800 915 1113 (standard charges may apply when calling from a mobile phone) alternatively call 0113 3984708.
Interpretation and translation services available.
West North West Homes has agreed service levels with Leeds City Council for how customer enquiries are handled both face-to-face and over the telephone.
Customer Complaints - 0113 2477539 (complaints, compliments and comments)
|
Adult Social Care - 0113 2224401
Anti-Social Behaviour - 0113 2224402
Children & Young People Social Care - 0113 2224403
Council Tax & Benefits - 0113 2224404
Customer Relations - 0113 2224405
Environmental Services - 0113 2224406
Highways - 0113 2224407
Registrars - 0113 2224408
Planning - 0113 2224409
Minicom - 0113 2224410
|
|
Managing Housing Offices located at:
- Bramley
- Wortley
- Little London
- Horsforth
- Kirkstall
|
Managing the One Stop Centres at:
- Armley
- Pudsey
- Otley
- Aireborough
Customers can access services provided by West North West Homes at each of the above locations.
|
- Collecting rents and rent arrears
- debt counselling & welfare advice
- energy efficiency advice.
|
- Setting rent levels
- Housing Benefit (0113 2224404)
- Direct Debit Payment (0113 2476192)
- Welfare Rights Team (0113 2149006)
- Council Tax (0113 2224404)
|
- Home improvement and investment decisions.
- Ongoing repairs and maintenance to occupied homes
- Managing the repairs to empty properties
|
- Give final approval to West North West Homes Leeds investment proposals.
|
- Letting of empty properties in accordance with Leeds City Council Lettings Policy
|
- Setting the Lettings Policy Leeds Homes' Choice Based Lettings system. (0113 222 4413).
|
|
Estate management, caretaking and support services. This includes;
- cleaning of communal buildings and communal areas (servicing 4 or more properties)
- grass cutting (on housing owned land) including maintenance of shrub beds
- tree maintenance on housing owned land
- Graffiti removal on council Properties
|
- Grass cutting to other Council land e.g. parks (0113 2224406)
- Environmental Health (0113 2224406)
- Graffiti removal for non council properties and needle removal (0113 2224406)
- Refuse collection (0113 2224406)
- Bulky waste collection (except in multi-storey flats) (0113 2224406)
- Street cleaning (0113 2224406)
- Highways maintenance (0113 2224407)
- Street lighting (0113 2224407)
- Tree maintenance on other Council land
|
- Dealing with breaches of tenancy agreement, including anti-social behaviour (ASB)
|
- Serious Anti Social Behaviour - 0113 2224402
- Noise nuisance - 0113 2224406
|
- Hate crime reporting centres
- Domestic violence support
|
- Hate crime reporting centres*
- Domestic violence support
* All One Stop Centres are also Hate Crime Reporting Centres.
|
- Managing aids and adaptations for disabled and elderly tenants.
- Work in conjunction with Social Care and carry out own occupational therapy assessments.
|
- Undertake occupational therapy assessments with regards to adaptation, equipment or advice.
|
- Managing sheltered housing schemes and the warden support service
|
- Central Alarm Call provision and monitoring
|
- Leaseholders - involving leaseholders and managing repairs and improvements to leasehold properties
|
- Manage the 'Right to Buy' process (0113 2476041 or 42)
- Setting and collecting annual service charges
|
- Communicating, involving and consulting with customers
|
- Oversee legal and regulatory framework for consulting tenants.
|