West North West Homes, as Hate Incident Reporting Centres also take third party reports, and are responsible for making customers’ feel comfortable when reporting Hate Crime within our Neighbourhood Housing Offices. We have a responsibility to ensure that we follow up any reported incidents of Hate Crime.
As part of West North West homes Leeds commitment to Hate Crime we will:
- If you want other agencies to get involved we will pass on the relevant information to the Police, Stop Hate Crime UK and Victim Support
- Act upon Hate Crime Incidents reported within the same day
- Provide advice and information on what support is available to victims of Hate Crime
- Provide interpreting and translation facilities as required
- Remove Racist or Homophobic graffiti within 24 hours
- Enforce the tenancy agreement where the alleged perpetrator is an Arms Length Management Organisation (ALMO) tenant
- Advise other landlords, where possible and with the customer’s permission, of the incident, where the alleged perpetrator is their tenant
The Sanctuary Scheme
We may be able to refer you to The Sanctuary Scheme, which supports victims of hate crime to remain safely in their home, if they choose. A co-ordinator will assess the property to see if it is feasible for you to remain in your home with the provision of additional security measures.
Tenancy Support Team
West North West Homes Leeds have recently created a team specifically to look at the support needs of their tenants. This team has been called The Tenant Support Team. The team will attempt to arrange a meeting with each vulnerable tenants and work with them in order to find appropriate support that will enable these tenants to live independently in their tenancy. This includes victims of hate crime.
Each tenant will then be contacted on a quarterly basis in order to ascertain whether or not the agreed support plan is right for each individual or family, and to make changes to this support when they and/or the tenant feel this might be necessary.
The offer of support is always available from West North West Homes. Our self referral for is available from our website.
If you require further information about Hate Crime please contact one of our Neighbourhood Housing Offices.