The Customer Involvement Compact (Agreement)
The Customer Involvement Compact (Agreement) sets out how our customers can make a real difference to the services they receive from West North West homes Leeds and benefits for the wider community. It sets out details of how customers can get involved and the standards and commitments agreed between WHWhL and its customers
The Customer & Community Involvement Strategy and Action Plan
The Strategy sets out our vision, customer expectations and key principles. It also considers what outcomes we would expect. The latter part of the Strategy defines what is meant by customer involvement, levels of involvement and what areas customers can get involved in.
The Customer Involvement Policy
The Customer Involvement Policy outlines our minimum statutory and regulatory obligations and those delegated to us through our Management Agreement with Leeds City Council, whilst setting the platform for providing an excellent customer involvement service.
The above, and the associated action plans which detail how West North West Homes will meet the objectives set out within each document, can be viewed by clicking on the links on the right.
Performance Update (March 2011)
Please click on the link on the right to access information regarding how we are performing. Data is based on the Service Standards for customer involvement. Please note the contents of the narrative on Page 2 of this document, which gives you additional information about the results.
Customer Involvement Budget 2011 - 12
For your information, we have attached a copy of the provisions for the customer involvement budget for the financial year 2011-12. Click on the link on the right for more information.