We are pleased to announce our customer training plan for Autumn 2011.

We have designed our customer training programme to help our involved tenants  play an active and informed role in shaping their communities and positively influencing our services. We are committed to continuously improving and developing our training programme. We have done this by means of: 

• Holding training reviews and workshops with our customers
• Using feedback and comments from our customers training evaluation forms
• Asking our Tenant Inspectors, Area Panel members and Tenants and Resident groups to assess their skills and knowledge by completing a training needs analysis
• Working with a range of specialist training providers to ensure our high quality training reflects the best value for money

We know our customers have different levels of involvement and needs. We aim to meet  those needs by offering a range of free training opportunities or helping with the costs of external training.

Our free in house training is run and delivered by employees of West North West homes Leeds or a specialist trainer and cover topics which are of interest to involved customers such as Tenant Inspectors or Area Panel Members.

We also provide information on upcoming courses from a range of providers including  Leeds Tenants Federation, Voluntary Action Leeds and  the Tenant Participatory Advisory Service. Some courses from these providers may incur costs although we may be able to contribute towards these.

To find out more please click on the link on the right. 

If you would like more information, call us on 0113 2477110.

If you are a member of a Tenants and Residents Group or an Area Panel Member and would like to attend a conference or seminar  you may be eligible for funding up to £250  from our Capacity Fund.