West North West homes Leeds Customer profile - finding out about you!
What is the customer profile?
The customer profile is a survey which allows West North West homes Leeds (WNWhL) to better understand our customers and their needs. This understanding will help us to better plan services and resources effectively, meeting our customers’ future needs.
Why complete a customer profile?
West North West homes Leeds has more than 21000 customers, and our turnover is in excess of 1500 properties a year. As the management organisation for your homes, it is essential that we collect accurate and up to date information on the profile of our customers.
This information will help us to react more quickly to the changing demand of our customers but also to ensure that we are targeting our services and resources appropriately based on customer need and demand.
The collection of this information also helps WNWhL to ensure that we are not excluding or discriminating against any group or groups of people.
What information do WNWhL collect?
The customer profile asks a range of questions, covering the key diversity strands:
Age
Race
Sexual orientation
Gender
Disability
Religion / Faith
We also ask questions around number of people living in your house household and your employment status.
Who do you share information with and why?
The customer profile is mostly used by WNWhL staff and management to help to understand and react to customers needs however we do share our customer profile information, when appropriate, with our partners such as contractors so that, for example, they are able to contact customers in the appropriate language or format to meet their needs.
We may also share information with other organisations who are partnering with us to offer support to our customers for example when targeting people who are not working to offer advice on benefits or work related issues.
We do not supply our customer profile information to external organisations.
If you have not already completed a customer profile, you can download the form from the link on the right of the page, complete and return it to:
Customer Profiles
Policy & Marketing Team
West North West Homes Leeds
Westfield Chambers
Lower Wortley Road
Leeds
LS12 1XP