Benefits Adviser
37 hours
Scale C3 (£21,937 to £23,405) subject to Job Evaluation Assessment
Ref: WNWhL 83
PURPOSE OF THE ROLE:
To actively promote the take up of Housing & Council Tax Benefit (HB/CTB) through direct contact with customers, the provision of training to ALMO staff, and development of procedures and advice sessions.
To provide statistical information regarding income generated and the behavioural trends of Housing Benefit.
To assist the Accounts in meeting the requirements of the specification in relation to Housing & Council Tax Benefits.
The post requires liaison with customers of West North West homes and both internal and external recovery partners and agents representing the debtors.
To provide training to ALMO staff in HB/CTB General Regulations, and the use of associated computer systems.
MAIN DUTIES:
To assist in the analysis of arrears cases to ensure benefit implications have been considered.
To assist tenants with their HB/CTB claims, and progress these claims with Leeds Benefit Service (LBS).
To provide a home visiting service to vulnerable tenants regarding HB/CTB.
To promote general awareness of other Welfare Benefits.
To carry out tasks and projects within an agreed time scale and to agreed service levels and standards.
Closing Date: Thursday 26 February 2009, 5.00 pm latest
Interviews: Thursday 19 March 2009
Application forms can be obtained from the vacancies web page or you can telephone Lynne on Leeds (0113) 247 7041 for an application pack. Completed application forms should be sent by email to [email protected], or by post to:
Human Resources, Westfield House, Lower Wortley Road, Leeds, LS12 4PT
West North West homes Leeds is committed to equality of opportunity and applications from all sections are welcome.